Shipping & Insurance
Gryffin Opal ships Australia-wide using Australia Post and internationally using Australia Post, DHL or FedEx; all consignments are sent with tracking numbers using generic padded packaging.
Free shipping and complimentary insurance applies to all orders. Please note that insurance on shipments within Australia is limited to $10,000. If you wish to insure your items over this limit then contact us to make arrangements.
Items over $50,000AUD can be hand-delivered upon request.
All items come either in a gem box for loose gems or a jewellery box for jewellery. Gift wrapping is available upon request.
Orders are normally dispatched within three business days once all funds have cleared.
The orders shipped within Australia are delivered on the weekdays; please allow 2-5 business days. The international orders might take 10-15 days to reach you.
Please note that all international shipments outside of Australia may be subject to the various customs and import fees, duties and taxes of the destination country. The customer is fully responsible for these additional charges and any others that may be required for customs clearance.
If you fail to pick up your package, it will be returned to Gryffin Opal. Once the package is returned to our location, we will cancel and refund you the cost of the items minus the shipping and insurance cost for the order.